Terms & Conditions
1. Services
Juice Shop Creative Studio (“the Studio”) provides creative services including, but not limited to: web design and development, graphic design, brand support, photography, videography, editing, social media content creation, copywriting, and related digital production (“the Services”).
All services will be detailed in the agreed proposal, quote, or invoice.
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2. Scope of Work
All work is based on the services and quantities specified in the approved proposal or invoice. Any additional services, changes, or revisions not included in the original agreement will be billed separately at the Studio’s current rate.
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3. Revisions
Unless otherwise stated, one round of revisions is included. Additional revisions will be billed at $55 per hour. The Studio will notify the Client before any extra charges are incurred.
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4. Payment Terms
A 50% deposit is required before work commences. The remaining balance is due upon delivery of final files or completion of the service.
Work will not be released until full payment has been received.
Invoices must be paid within 7 days of issue. Late payments may incur a 5% fee per week until payment is received.
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5. Turnaround Times
Projects are handled on a first-come, first-served basis.
Turnaround estimates begin once all required content and information have been provided and may vary depending on current workload.
If delays on the Studio’s side exceed 2 days, applicable discounts will be applied. Delays in receiving client content may extend delivery timelines.
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6. Cancellations & Refunds
Deposits are non-refundable.
If a project is cancelled by the Client after work has begun, the Client will be billed for all hours completed up to the cancellation date.
If the Studio cancels a project, all un-rendered services will be fully refunded.
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7. Copyright & Ownership
All working files, drafts, concepts, raw footage, unselected images, and editable project files remain the property of Juice Shop Creative Studio unless otherwise agreed in writing.
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8. Usage Rights
The Client receives an exclusive licence to use the final deliverables for the purposes outlined in the project agreement.
Extended usage, resale, redistribution, or sub-licensing requires written permission from the Studio.
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9. Client Responsibilities
The Client is responsible for providing accurate information, timely feedback, and all required assets before work begins.
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Delays or inaccuracies may affect delivery timelines.
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The Studio is not responsible for delays caused by incomplete materials or lack of communication.
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The Client is responsible for securing permissions for any content, logos, or imagery they supply.
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10. Limitation of Liability
While best practices are followed, the Studio is not liable for losses arising from website downtime, platform or algorithm changes, printing errors, or client-made modifications after delivery.
The Studio is not responsible for any indirect, incidental, or consequential damages related to the use or inability to use the delivered work.
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11. Portfolio Rights
The Studio may showcase completed work in its portfolio unless the Client requests otherwise in writing before the project begins.
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12. Confidentiality
All private business information, login details, and brand materials provided by the Client are treated as confidential and will not be shared.